Available for Director of Operations / STR operating leadership
Operational ownership for short-term rental portfolios that need stronger systems.
Hire me when your portfolio needs one operator to own guest services, maintenance follow-through, vendor coordination, leadership reporting, and the systems layer that makes the operation easier to trust and scale.
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Operating system
Five operating layers that keep STR portfolios under control.
Guest experience, listings, revenue, PMS/RMS, and remote execution need one cadence, one owner map, and clean visibility.
Selected operating work
StayMinty
Directed end-to-end operations across StayMinty’s Nashville and Smokies markets, owning maintenance, guest services, vendor coordination, and leadership reporting while building an audited AI reporting layer on top of the day-to-day operation.
Ops ownershipNashville + Smokies execution
AI reportingAudited weekly/monthly reports
QA guardrailsVerified before stakeholder delivery
Operational ownership
- Led end-to-end STR operations across Nashville and the Smokies, including maintenance follow-through, guest services, vendor coordination, and weekly/monthly reporting to leadership.
- Kept distributed field and remote teams aligned so escalations had owners, deadlines, severity context, and documented follow-through.
Systems and reporting
- Designed a multi-agent AI operations system that scans Slack, Gmail, Google Drive, and Google Sheets to detect maintenance trends and severity escalations and generate audited weekly and monthly reports.
- Built adversarial QA review and autonomy guardrails so AI-generated reports are verified line by line before stakeholders see them.
Dinbnb
COO / CTO for a Norway-based STR business, responsible for the operating backbone behind roughly 150 units: business cadence, PMS/RMS and API workflows, SOPs, owner reporting, revenue visibility, guest standards, and remote team execution.
COO mandateOperating rhythm and accountability
PortfolioApprox. 150 Bergen / Oslo units
CTO mandateAPIs · PMS/RMS · reporting stack
COO / CTO mandate
- Translate founder direction into the operating system: priorities, owner map, weekly cadence, SOPs, dashboards, revenue reviews, guest standards, and accountability loops.
- Own cross-functional execution across guest operations, listings, revenue, maintenance, owner communication, remote teams, and platform decisions across Bergen and Oslo.
Operating stack ownership
- Shape the stack end to end: Guesty/Mews evaluation, PMS/RMS and OTA workflows, API/data flows, automations, reporting logic, onboarding, escalation paths, QA checks, and team handoffs.
- Built owner-reporting and quality systems including the Lev Collection Owner Statement Reader, owner communication SOP, listing description system, and performance reports that exposed a market-level quality gap (Oslo 3.71 vs Bergen 4.63 guest scores) and drove targeted intervention.
Stay SoSuite
Led listings and distribution for a 300+ unit short-stay brand, turning property launches into channel-ready inventory with stronger OTA coverage, listing QA, content quality, pricing inputs, and booking visibility.
Portfolio scale300+ short-stay units
ChannelsOTA coverage and QA
Launch layerContent, pricing, visibility
Distribution ownership
- Owned listing setup, OTA distribution, launch readiness, channel QA, pricing/RMS checks, content quality, and booking pipeline visibility.
- Coordinated between operations, revenue, and listing standards so inventory was accurate, bookable, and consistent across channels.
Client value
- Protected conversion, rate confidence, and guest expectations before arrival by preventing channel drift, bad copy, stale photos, and sync mistakes.
- Gave leadership cleaner visibility into what was live, what was blocked, and which listing issues were affecting revenue.
Systems, Automation & QA
Build dashboards, revenue alerts, escalation routing, listing-QA checks, and owner-reporting automations when they remove repetitive work, tighten handoffs, and improve operating decisions.
DashboardsRevenue and ops visibility
AgentsUI/UX review and QA checks
WorkflowsSOPs, routing, automation
What I build
- RevBot revenue alerts, owner reporting helpers, onboarding tools, QA checklists, UI/UX review agents, billing calculators, and practical automations.
- AI-assisted guest-message drafting, review responses, listing QA sweeps, and owner-report assembly — built inside the tools the team already uses (Airtable, Zapier, Slack, Google Workspace).
Client value
- Turn repeated operational judgment into reusable workflows without pretending automation replaces leadership.
- Give teams clearer signals, fewer manual checks, stronger QA loops, and better handoffs.
Hospitality operations
Listing quality
Remote execution
Systems ownership
Tools & software
Tools I run in production — and the stack I connect around them.
The point is not tool logos. The point is deciding what system should exist, how data should move, and how the team will actually use it.
Systems thinking at executive level
I translate founder or owner priorities into workflows, accountability rhythms, and measurable execution across operations, revenue, guest experience, and turnovers.
AI and automation architecture
I design workflows that run without chasing — RevBot rate alerts against Track PMS data, and after-hours escalation tiers built from 140 logged guest issues.
CRM and tool ecosystem design
Recent stack calls: the Guesty/Mews evaluation for a ~150-unit portfolio, RevBot rate alerts wired against Track PMS data, and owner-statement parsing for the Lev Collection — so data moves between PMS, ops, and owner reporting without manual re-entry.
Revenue and performance alignment
I work directly with live booking data, pricing logic, upsell systems, cost tracking, and margin analysis so operations are tied to profitability, not just activity.
Hands-on executive leadership
I can sit in strategic planning, build the SOPs, restructure the tech stack, coach department leads, and personally implement the automation when needed.
PMS & Guest Operations
GuestyHostawayHospitableTrack PMS (TrackHS)MewsOwnerRezLodgifyHostfullyCloudbedsOperto TeamsBreezewayEnsoReva
OTA, RMS & Revenue
AirbnbBooking.comVRBOExpediaPriceLabsWheelhouseBeyondAirDNA
CRM, Payments & Visibility
GoHighLevelHubSpotStripeAirtableGoogle SheetsLooker Studio
Automation & Team Ops
ZapierMakeSlackGmailGoogle DocsNotionAsanaLinearmonday.com
AI, Product & QA
ClaudeCodexChatGPTOpenAIFigmaGitHubReactNext.jsVercelUI/UX review agentsQA agentsMCP workflows
Career
Operations leadership across hospitality, distribution, and systems.
2019 — 2021
Property Manager / Listings Lead
Nord Collection · Copenhagen
Managed 150 residential units — vacancies down 20% over two years, maintenance response times cut 50%, new tenant applications up 30%.
2022 — 2023
Head of Listings & Distribution
Stay SoSuite · Remote
Owned OTA distribution, launch readiness, listing QA, and channel visibility for a 300+ unit short-stay portfolio.
2023 — 2024
Short-stay Administrator
Samma Property Group · Remote
Built and managed short-stay operating workflows across PMS, RMS, OTA distribution, booking administration, launch readiness, and handoff rules.
Earlier role
Guest Service Manager
Stay SoFlo · Remote
Managed guest communication, issue recovery, service standards, and escalation handling across short-term rental stays.
Earlier role
Guest Service Manager
Pet Let · Remote
Owned guest-facing support, stay issue resolution, and high-touch communication for a pet-friendly short-stay operation.
2022 — 2024
Operations & Property Manager
The Chronicler · United Kingdom
Ran UK operations end to end across vendors, guest follow-through, property standards, issue resolution, and owner-ready updates.
2023 — Present
Head of Operations → COO / CTO
Dinbnb / Lev Collection · Norway
Own the operating and systems backbone across ~150 units: execution cadence, reporting, PMS/RMS decisions, APIs, platform cleanup, and direct Guest Experience Team oversight.
2025 — Present
Director of Operations
StayMinty · United States
Own multi-market STR operations across Nashville and the Smokies, with audited AI reporting and QA guardrails built into leadership reporting.
Available — fractional & full-time operating roles
Bring me in when the STR operation needs one accountable owner.
If guest scores, listing quality, or owner trust are slipping across the portfolio, let's talk. I step in where guest experience, operations, and team execution need one accountable owner.
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